RudeAuth Refund Policy

Last updated: 2026-08-17

This Refund Policy explains when and how you can get a refund for a RudeAuth plan. It forms part of, and should be read together with, our Terms of Service. RudeAuth is a hosted software licensing and authentication service operated by an individual based in the Philippines ("RudeAuth", "we", "us"). Paid plans bought with a card or PayPal are billed through Paddle, which acts as the merchant of record for those purchases.

1. 14-day money-back guarantee (yearly plans)

If RudeAuth is not right for you, you can request a full refund of your first purchase of a yearly plan within 14 days of the payment date, for any reason, and we refund the amount you paid. This money-back guarantee applies to yearly plans only. Monthly plans are non-refundable once purchased, except where your local consumer-protection law requires otherwise.

2. How to request a refund

Email support@rudeauth.com from the address on your account, within the 14-day window, and include the order or transaction reference from your receipt. For card or PayPal purchases you may also request the refund directly through Paddle using the receipt Paddle emailed you.

3. How refunds are issued

For card and PayPal purchases, Paddle (the merchant of record) processes the refund to your original payment method. Refunds are usually completed within 5 to 10 business days, depending on your bank or card provider.

4. Manual GCash and GoTyme payments

Some customers pay manually by GCash or GoTyme. Paddle does not handle these payments, so the same 14-day window applies and we issue any refund directly to the account you paid from.

5. When the guarantee does not apply

The guarantee covers your first purchase of a yearly plan only. Monthly plans, later top-ups, and renewals fall outside it, and any yearly purchase is non-refundable after 14 days from the payment date. In all of these cases we still honor refunds where your local consumer-protection law requires them.

6. Chargebacks

Please contact us first so we can put things right. Opening a chargeback or payment dispute before contacting us can delay resolution and may result in your account access being suspended.

7. Changes to this policy

We may update this policy as the service or the law changes. When we do, we update the "Last updated" date above.

8. Contact

Questions about refunds: support@rudeauth.com.